Frequently Asked Questions
Everything you need to know about shopping with Clarks UAE
What are your delivery options within the UAE?
We offer standard delivery across all emirates, including Dubai, Abu Dhabi, and Sharjah. Orders are typically delivered within 1-3 business days. Free shipping is available on orders above a certain threshold.
How can I return or exchange my footwear?
You can return or exchange your unworn items within 14 days of purchase. Products must be in their original packaging with all tags attached. You can initiate a return through our online portal or visit any Clarks store in the UAE.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard), as well as Cash on Delivery (COD). We also offer flexible payment solutions like Tabby or Tamara for interest-free installments.
How do I find the right size for my Clarks shoes?
We provide a comprehensive size guide on every product page. Our sizing includes UK, US, and EU conversions, along with width fit options (Standard, Wide, Extra Wide) to ensure the perfect fit for your feet.
Are the products sold online authentic Clarks originals?
Yes, this is the official Clarks UAE online store. All products are 100% authentic, crafted with the signature comfort technologies and premium materials that Clarks is known for globally.
Can I track my order status?
Once your order is dispatched, you will receive an SMS and email notification containing a tracking link. You can use this link to monitor your shipment's progress in real-time.